Delta and Travelport Agree to Transfer Passenger Service, Flight Operations Software Responsibility

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Delta and Travelport Agree to Transfer Passenger Service, Flight Operations Software Responsibility

Delta and Travelport finalized an agreement to transfer Delta’s core technology assets underlying passenger service systems and flight operations systems to Delta. As a result, Delta will be the only U.S. airline with direct control of how it develops and invests in data to offer personalized products and services for customers, a greater return on investment for shareholders and more integrated processes for Delta people. Like its refinery purchase, joint venture with Virgin Atlantic, reframed SkyMiles program and other strategic initiatives, this move once again sets Delta apart in the industry.

“These technology systems are the data and operational backbone for more than 180 technology applications used to run our airline every day,” Richard Anderson, Delta CEO said. “By bringing the systems along with the highly skilled people who support them under Delta’s direct management, we gain greater flexibility and control over the technology enhancements that will continue to improve our operational performance and passenger experience.  This transaction builds on our ongoing efforts to build a stronger airline for our shareholders, employees, travel partners and customers while reconfirming the importance of our strategic partnership.”

The agreement between Travelport and Delta is the latest innovation in Delta’s continued effort to rethink and reshape the airline business through the following adjustment to their strategic relationship:

  • Transfer of direct control and operations for Delta’s passenger service systems and flight operations systems.
  • A transition of the development software which does not require a technology migration event so there is no effect to Delta customers.
  • Travelport will continue to be a key partner with Delta. Travelport will continue to run the system infrastructure for the Delta platform in its Atlanta data center. The transition of more than 175 technology professionals to Delta effective July 1.
  • No impact on Delta and Travelport’s existing Global Distribution Systems agreement which was previously renewed in 2013.

The investment by Delta is about having direct control over our own infrastructure and platform and also provides a foundation for future development.

These technology systems are the data and operational backbone for more than 180 technology applications used to run our airline every day.

Click here to view the complete news release with additional details.

 
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