TRAVEL EXCEPTION POLICY ADVISORY New England Winter Weather
BULLETIN # 1 ISSUED: March 24, 2014 – 8:40 ET
Applies for tickets issued on or before March 24, 2014
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by winter weather in the New England area of the U.S. and in Halifax, Nova Scotia in Canada.
ATTN WORLDSPAN (1P) USERS – Please note procedures below.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason: New England Winter Weather
Dates of Impacted Travel: March 25 – 26, 2014
Applicable to Travel On: Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated/DL coded AF operated
Issued On: DL 006 / KL 074 ticket stock
Affected Area(s) To/From/Through the following:
Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:
New travel must originate on or before: March 29, 2014
New travel must be rebooked no later than: March 29, 2014
Ticket must be reissued on or before: March 29, 2014
Change to Origin / Destination
Minimum/Maximum Stay Requirements
Minimum/Maximum Stay Requirements may be waived under these circumstances:
Applicable Booking Class
Rebook permitted as indicated below:
If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.
Future Travel Rebooking Options
Required Documentation for Reissue
(IMPORTANT - WORLDSPAN 1P USERS See note.)
1. PNR must be documented with a valid OSI message:
2. The reissued ticket must include the proper waiver code based on rebooked itinerary.
Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)
If no ticket designator is applicable, waiver code to be placed in ticket designator field
If a ticket designator applies, place waiver code in tour code box
If tour code box is not available, place waiver code in the endorsement field
NOTE: 1P USERS – WORLDSPAN - If applying Rapid Reprice, please use the following procedure:
PNR and WAIVER CODE INFORMATION
Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:
Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site and delta.com. Please check this source frequently for the most up to date information.
Air France –Winter Storm in New England – March 25-26, 2014- Update
Due to winter storm conditions forecasted for New England, Air France has issued specific commercial instructions to allow voluntary rebooking options for customers who wish to change their journey. Customers ticketed to travel on the dates impacted may rebook their flights without penalty, regardless of the fare purchased.
Travel dates impacted: March 25-26, 2014
Destinations impacted: all flights to/from: Bangor (BGR), Boston (BOS), Halifax (YHZ), Manchester (MHT), Portland (PWM) and Providence (PVD)
Rebooked travel / Reissue / Refund on/before: March 29, 2014
Rebooking in the same cabin is permitted on AF/KL/DL/A5 only. Book the lowest booking class available in the same cabin as originally ticketed.
One outbound and one inbound change are permitted to maintain the original duration of stay.
For customers who wish to change their point of origin/destination, use the full value of the unused flight coupons towards the purchase of a new ticket to/from any AF/KL/DL origin/destination, waiving any penalties and collecting any fare difference or refunding any residual amount in the form of a non-refundable CDET/VMPD.
Refund according to fare rules. If the ticket is non-refundable, issue a non-refundable CDET/VMPD for the full value of the unused flight coupons, valid for one year for future travel on AF/KL/DL/A5. Ticketing fees are not refundable.
If the original flight is cancelled or delayed by more than 5 hours, full refund of unused flight coupons is permitted. Ticketing fees are non-refundable.
Travel agents may visit afkl.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.
To find current flight changes and rebooking instructions on www.afkl.biz, please follow these steps: From the top of the Home Page:
Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
Select “Instructions” from the menu in the left margin
Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.
For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).
Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.