Delta Travel Exception Policy - Situation in Israel - Bulletin 1

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TRAVEL EXCEPTION POLICY ADVISORY                Situation in Israel

BULLETIN # 1                                                               ISSUED:  July 22, 2014 – 4:00 pm ET

Applies for tickets issued on or before July 22, 2014

Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change due to the situation in Israel.

ATTN WORLDSPAN (1P) USERS – Please note procedures below.

Note: DL/AF/KL/AZ policies may vary between carriers due to local operational circumstances and limitations.

DL/KLM (Air France and Alitalia information is located at the end of this document.)

Reason:                                        Situation in Israel  

Dates of Impacted Travel:       July 22, 2014 through August 15, 2014

Applicable to Travel On:          Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated  /DL  coded AF operated

Issued On:                                   DL 006 / KL 074 ticket stock

Affected Area(s) To/From/Through the following city:

  • Tel Aviv, Israel  (TLV)

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (If checked in, Delta must reissue the ticket)
  • Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  • Tickets can only be reissued by the agency that originally issued the ticket
  • Bulk/Net Fare tickets must be referred to original issuing agent
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Applicable Dates

New travel must originate on or before:                            August 31, 2014             

New travel must be rebooked no later than:                      August 31, 2014      

Ticket must be reissued on or before:                               August 31, 2014      

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI and the applicable change fee waiver code is applied as noted in the waiver section below.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates July 22, 2014 through August 31, 2014, book in same class if available. If same class is not available, ok to rebook in the next available class of service up to and including Y class if necessary. (cabin to cabin)
  • Fare differences and change fee will be waived provided the ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

  • Change fee may be waived if customers reissue tickets on or before August 31, 2014, provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after August 31, 2014, change fees will apply.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after August 31, 2014, and are able to reissue no later than August 31, 2014, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after August 31, 2014, change fees will apply.

Required Documentation for Reissue

 (IMPORTANT - WORLDSPAN 1P USERS  See note.)

1. PNR must be documented with a valid OSI message:

  • 3OSI DL CHANGES PER SITUATION IN ISRAEL 22JUL14

2. The reissued ticket must include the proper waiver code based on rebooked itinerary.

  • Event waiver codes 
    • Use Waiver code X6E0Q (zero) for rebooking cabin to cabin
    • Use Waiver code F9T3M to waive change fee only, provided:
      • New itinerary is rebooked/ ticketed within all parameters of this policy
      • New itinerary is priced at current applicable fares and rules

Waiver code placement/GDS ticket information (WorldSpan (1P) Users – see note)

If no ticket designator is applicable, waiver code to be placed in ticket designator field

If a ticket designator applies, place waiver code in tour code box

If tour code box is not available, place waiver code in the endorsement field

NOTE: 1P USERS – WORLDSPAN  - If applying Rapid Reprice, please use the following procedure: 

PNR and WAIVER CODE INFORMATION

  • Add OSI only:
    • 3OSI DL CHANGES PER SITUATION IN ISRAEL 22JUL14
  • Do not add the waiver code
  • Waiver code will automatically be added to endorsement info.     

Enroute/Diversion

Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.

Refunds

If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • 3OSI DL REFUNDS PER SITUATION IN ISRAEL 22JUL14

Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site and delta.com. Please check this source frequently for the most up to date information.

  • Delta’s travel agency site: Go to Exception Policies, and click on the View all exceptions link.
  • Visit delta.com and select Flight Status.
  • Contact your Sales Support Centers or Delta Reservations 800-221-1212 (Domestic) or 800-241-4141 (International)

Delta encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit delta.com.

AIR FRANCE

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

To find current flight changes and rebooking instructions on www.AgentConnect.biz:

From the top of the Home Page:
Select “NEWS & PROMOTIONS" > "Schedule Changes" > under “Daily Report/Flash” click “Instructions” >

Click the link for the desired instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com

Alitalia

Travel agents may visit Alitalia’s agency site for the most up to date information.

ALITALIA  Updated 7/25/2014

Alitalia Issues Reprotection Guidelines Due to On-going Unrest in Israel between July 9 - August 15, 2014

Due to on-going unrest in Israel, all passengers booked and holding a ticket issued on AZ flights to/from TLV, between July 9 - August 15, 2014, will benefit from a reprotection policy which will be made available on Alitalia’s agency site: http://www.alitaliaagent.com/news.cfm

 
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