Delta, Air France and KLM Announce Final Steps toward Fare Class Alignment

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Delta, Air France and KLM Announce Final Steps toward Fare Class Alignment

(January 22, 2013) - Nearly two years ago, Delta, Air France and KLM embarked on a strategic initiative to align fare classes for published and private fares. Delta Air Lines is pleased to announce that the final steps of fare class alignment are about to take place.
 
Fare Class Alignment will be rolled out in four phases between January and March 2013. Once complete, Delta’s fare classes will be better aligned with its trans-Atlantic joint venture partners Air France and KLM. The dates included in this announcement are tentative and are subject to modification.
 
Agreements will be adapted to reflect the new fare classes as outlined below. Sale Account Executives will provide agreement-specific information separately, as it becomes available.

Dates of Implementation and Program Highlights for Each Phase

Phase 1

Effective January 23, 2013, for travel on or after January 30, 2013, “V “and “X” class will be replaced with “R” (First Class) and “O” (Business Class) for Delta’s Complimentary Medallion upgrades.

  • Although the upgrade class of service is changing to “R” and “O” class, and will be the same class of service as the other upgrade certificate programs in Phase 2 (see below), the number of seats allocated for these upgrades will not change. Delta is managing the inventory behind the scenes.
     
  • “V” and “X” Class will no longer be part of the Domestic First Class and Business Class cabin. They will be reintroduced in Phase 4 in the Economy Class cabin.

Additional details for Phase 1 - including how fare class alignment will affect travel agency PNRs and tickets - are listed below.

Phase 2

Effective February 6, 2013, for travel on or after February 19, 2013, “G” and “Z” classes will be replaced with “R” (First Class) and “O” (Business Class) for certain upgrades.

  • Although the upgrade class of service is changing, and is the same class of service as the Complimentary Medallion Upgrades (see Phase 1), the number of seats allocated for these upgrades will not change. Delta is managing the inventory behind the scenes.
     
  • “G” and “Z” classes will be reintroduced in Phase 4 in the Domestic First Class cabin and Business Class cabin as “displayed” classes of service.

Additional details for Phase 2 will be provided prior to launch.

Phase 3

Effective February 23, 2013, for travel originating on/after February 27, 2013, “S” Class will be replaced with “Z” Class in the Business Class cabin.

  • “Z” Class will become a “displayed” class of service in the Business Class cabin.
     
  • “S” Class will no longer be part of the Business Class cabin. It will be reintroduced in Phase 4 into the Economy Class cabin.

 Additional details for Phase 3 will be provided prior to launch.

Phase 4 - Final Phase

On March 19, 2013, Delta will reintroduce “G” class in the Domestic First Class cabin. In addition, “S”, “X” and “V” classes will be reintroduced in the Economy Class cabin.

  • “S” Class will no longer be part of the Business Class cabin.

 Additional details for Phase 4 will be provided prior to launch.
 
Final Classes of Service Hierarchy

  • The final classes of service hierarchy will be:
    • J, C, D, I, Z, O*, F, P, A, G, R*, Y, B, M, S, H, Q, K, L, U, T, X, V, E

      *non-displayed class of service

Additional Details

Phase 1 Effective January 23, 2013 for travel on/after January 30, 2013

  • Reservations booked in” V” and “X” Class will remain in “V” and “X” Class if travel is on or prior to Jan. 29.
    • It is possible for a customer to be booked in “V” or “X” class on the outbound if traveling on or prior to January 29, and in “R” or “O” class on the return if traveling on/after January 30.
       
  • Reservations with “V” and “X” class will be rebooked into “R” (First Class) and “O” (Business Class) for travel on/after January 30, 2013.
     
  • On January 30, “V “and “X” Class will no longer be visible in an availability display. 

Travel Agency PNRs and Tickets 

  • PNRs for travel between January 23 and January 29 that contain “V/X” segments will not be affected.
     
  • On January 23, PNRs that contain “V /X” segments for flights departing January 30 and beyond, will be rebooked into "R" and "O" Class as applicable. 
    • These flights will not be rebooked using the normal schedule change process.
       
    • A TTY message with the new classes of service is sent to the agency PNR. This will rebook the "V/X" segments to "R/O", as applicable.
       
    • PNRs will contain the following SSR message: SSR OTHS - ELITE UPG CLS CHG NO TKT REISSUE REQ
       
    • Depending on what GDS and agency is using, the action codes sent to the agency PNR will be as follows:
      • Previous V/X segments will reflect HX status and new R/O segments will reflect HS or TK status based on GDS requirements.
         
    • Provided no additional changes are made to the itinerary, the agency PNR and ticket are check-in ready and no ticket reissue is required.
       
    • In the event an agency needs to make future changes to the itinerary, then simply accept the segment status changes on the PNR following normal agency procedures. Proceed to make changes to the itinerary, reprice and then reissue the ticket.
       
  • Travel agencies will maintain ownership of their PNRs and tickets.

Assistance with Agency PNR and Ticket Reissues

For questions regarding Agency PNRs or ticket reissues, please contact Delta’s Sales Support Center or Delta Reservations for assistance.
 
Thank you for your continued support of Delta Air Lines.

 
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