Delta Travel Policy Advisory - French Pilot Union Job Action - Bulletin 1

Email Extra: Delta, KLM, Air France and Alitalia news for travel professionals

French Pilot Union Job Action – UPDATE – May 2, 2014 1500 ET

 

Delta Travel Policy Advisory  *** Canceled ***

UPDATE: The previously announced French pilot strike has been averted; therefore, this Delta Travel Policy Advisory - French Pilot Union Job Action - Bulletin 1 is now cancelled and no longer in effect as of May 2, 1500 ET.  Tickets that were previously reissued under this policy will be honored.

   

DELTA TRAVEL POLICY ADVISORY                             French Pilot Union Job Action

Bulletin   # 1                                                       ISSUED:  April 30, 2014 - 6:30 PM ET

Applies for tickets issued on or before April 30, 2014

Due to a French pilot union job action, some Air France operated flights may be delayed or cancelled beginning on May 3, 2014.

As a result of this event, Delta customers who are traveling on Air France operated flights between May 3, 2014 and May 7, 2014 may change their travel plans using the following guidelines. This includes all itineraries involving a Delta operated flight with a connection to an Air France operated flight or an Air France operated flight with a connection to a Delta operated flight.

The guidelines below are provided to assist our travel partners with rebooking our mutual customers, however, should additional assistance be required, please contact Delta Reservations or Delta Sales Support.

Please note:  Due to technology limitations, all tickets must be reissued using a manual reissue process in order to apply the waiver code when rebooking within the guidelines noted.

Note: DL/AF/KL/AZ policies may vary between carriers due to local operational circumstances and limitations.

DL/KLM (Air France information is located at the end of this document.)

Reason:                                       French Pilot Union Job Action

Dates of Impacted Travel:       May 3, 2014 through May 7, 2014

Applicable to:  All itineraries involving a Delta operated flight with a connection to an Air France operated flight or an Air France operated flight with a connection to a Delta operated flight.

Issued On:                                DL 006 / KL 074 ticket stock

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  • Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  • The first departure flight is more than 3 hours away
  • Customer has not checked in (If checked in, Delta must reissue the ticket)
  • Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  • Tickets can only be reissued by the agency that originally issued the ticket
  • Bulk/Net Fare tickets must be referred to original issuing agent
  • Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  • Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Applicable Dates

New travel must originate between:                            April 30, 2014 and June 20, 2014             

New travel must be rebooked no later than:                 June 20, 2014      

Ticket must be reissued on or before:                          June 20, 2014      

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI and the applicable change fee waiver code is applied as noted in the waiver section below.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates April 30, 2014 through June 20, 2014, rebook is permitted in the same class of service as originally ticketed or equivalent* class of service. If same class is not available, any difference in fare between original ticket and the new ticket must be collected.  

* An equivalent class of service may be an option for rebooking. Please contact Delta Sales Support or Delta Reservations for assistance.  

  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

  • Change fee may be waived if customers reissue tickets on or before June 20, 2014, provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after June 20, 2014, change fees will apply.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after June 20, 2014, and are able to reissue no later than June 20, 2014, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI and the applicable waiver code used and documented on ticket as noted below.
  • Please note for tickets reissued after June 20, 2014, change fees will apply.

Required Documentation for Reissue

All reissues must be completed using a manual process. NOTE: 1P USERS – WORLDSPAN  - RAPID REPRICE DOES NOT APPLY.

1. PNR must be documented with a valid OSI message:

  • 3OSI DL CHANGES PER FRENCH PILOT JOB ACTION 30APR14

2. The reissued ticket must include the proper waiver code based on rebooked itinerary.

  • Event waiver codes 
    • Use Waiver code 5AP8I for rebooking class to class and to waive change fee only, provided:
      • New itinerary is rebooked/ ticketed within all parameters of this policy
      • New itinerary is priced at current applicable fares and rules

Waiver code placement/GDS ticket information

If no ticket designator is applicable, waiver code to be placed in ticket designator field

If a ticket designator applies, place waiver code in tour code box

If tour code box is not available, place waiver code in the endorsement field

Enroute/Diversion

Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.

Refunds

If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • 3OSI DL REFUNDS PER FRENCH PILOT JOB ACTION 30APR14

Travel agents may also utilize the Travel Agent Weather Event Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on Delta's travel agency site and delta.com. Please check this source frequently for the most up to date information.

  • Delta’s travel agency site: Go to Exception Policies, and click on the View all exceptions link.
  • Visit delta.com and select Flight Status.
  • Contact your Sales Support Centers or Delta Reservations 800-221-1212 (Domestic) or 800-241-4141 (International)

Delta encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.delta.com.

Air France – National SNPL Industrial Dispute May 2014 Updated 5/5/2014

AIR FRANCE  

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

To find current flight changes and rebooking instructions on www.AgentConnect.biz:


From the top of the Home Page:
Select “NEWS & PROMOTIONS" > "Schedule Changes" > under “Daily Report/Flash” click “Instructions” >

Click the link for the desired instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

 
close
close
close
2014-9-20
 
 
 
 
RECENT
SAVED
 
2014-10-20

(Including Hotel Brand, Search Radius, & Star Ratings)
Best Price Guarantee
Book on delta.com and EARN MILES!*
*Terms Apply
2014-10-20

(Including Discount & Loyalty Programs)
Book on delta.com and EARN MILES!*
*Terms Apply
 
close
OR
close
  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
close
i'm content
close

 Find Answers



Did you find the information you were looking for?

We're here to help

Didn't find the information you need? Get in touch with someone who can help you directly.

 Send us an email

 Give us a call

  @DeltaAssist

 Write to Us

Send us an email to tell us what you need help with. We'll get back to you as soon as we can.

Send an email >

 Talk to Us


 Let's Tweet

We're on Twitter to help you however we can. Tweet us for assistance, tips or updates.

For Customer Service:
@DeltaAssist


For ideas, inspiration, or just to say hi:
@Delta
@DeltaVacations