Alitalia Extends Re-Protection Policy Due to Unrest in Libya

 Alitalia Extends Re-Protection Policy Due to Unrest in Libya  

Alitalia suspends flights to and from Tripoli through October 25, 2014 and updates its re-protection policy for customers due to the political unrest in Libya.

All Alitalia flights to and from Tripoli, Libya (TIP) will be cancelled between July 13, 2014 and October 25, 2014.  Due to these flight cancellations, Alitalia will allow customers who are booked and ticketed on an affected Alitalia flight to or from TIP to re-book without penalty on AZ marketed and operated flights or AZ-marketed, AP/XM/VE/CT- operated flights in the same booking class if available or in the same cabin on the first available flight. In addition, customers may reroute TIP itineraries and travel to/from Tunis (TUN) as alternative to TIP.

Updated provisions of the policy include:

  • An alternative option to reroute to Tunis (TUN), as a connecting point instead of TIP or as an alternative for the origin or destination airport (instead of TIP).  Please note: Transportation cost for travel between TIP and TUN will be paid by the passenger
  • The reservation must be changed not later than October 25, 2014
  • Travel must be completed within the ticket validity or no later than November 25, 2014  
  • The original duration of stay may be preserved

Complete Policy Details

Complete details regarding Alitalia’s policy for re-booking, re-routing, refunds, MilleMiglia award tickets, and ticket reissues can be found on Alitalia’s Agency website.

Questions

For questions regarding Alitalia’s re-protection policy:

  • Travel agents in the U.S. may contact Alitalia’s U.S. Sales Support Center at 877 640-4752 or send an email to Sales.Support@alitalia.it.
  • Travel agents in Canada may contact Alitalia’s Canada Help Desk at 800-268-8556 #4159 (available only in Canada) or send an email to helpdesk.canada@alitalia.it.
 
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