Air France and KLM Offer Travel Options Due to a Fire at Nairobi Airport (NBO) - Update ** August 8, 2013 **

Air France – Extension of Rebooking Options due to Fire at Nairobi Airport – August 8, 2013

Due to a fire at Nairobi Airport, Air France has issued specific commercial instructions to extend rebooking dates for customers who wish to change their journey. Customers ticketed to travel on the dates impacted may rebook their flights without penalty, regardless of the fare purchased.

Travel date impacted: August 9-15, 2013
Destinations impacted: all flights to/from/via NBO

To find current rebooking instructions on www.afkl.biz, please follow these steps:

From the top of the Home Page:

  • Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
  • Select “Instructions” from the menu in the left margin
  • Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.


For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).


Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

KLM

Due to a fire at Nairobi Airport, KLM has extended rebooking options for customers who are ticketed to and from Nairobi Airport (NBO) between Friday, August 9, 2013 and Thursday, August 15, 2013.

Customers who are ticketed to or from NBO on KLM, between Friday, August 9,  2013 and Thursday, August 15, 2013, may visit www.klm.com or click “Flight Disruptions”  to view complete details. 


Air France and KLM Offer Travel Options due a Fire at Nairobi Airport (NBO) - August 7, 2013

 

Air France – Fire at Nairobi Airport – August 7, 2013

Due to a fire at Nairobi Airport, Air France has issued specific commercial instructions to allow voluntary rebooking options for customers who wish to change their journey. Customers ticketed to travel on the dates impacted may rebook their flights without penalty, regardless of the fare purchased.

Travel date impacted: August 7-8, 2013
Destinations impacted: all flights to/from/via NBO

To find current rebooking instructions on www.afkl.biz, please follow these steps:

From the top of the Home Page:

  • Select the drop-down menu “NEWS & PROMOTIONS – AF-Schedule Changes – Daily Report/Flash” which will indicate current flight changes.
  • Select “Instructions” from the menu in the left margin
  • Click the link for the instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France’s dedicated travel agency number at 1-800-446-9708 (1 800 363 5505 in Canada).


Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

KLM

Due to a fire at Nairobi Airport, KLM is issuing rebooking options to customers who are ticketed to and from Nairobi Airport (NBO) between Wednesday, August 7, 2013 and Thursday, August 8, 2013.

Customers who are ticketed to or from NBO on KLM, between Wednesday, August 7, 2013 and Thursday, August 8, 2013, may visit www.klm.com or click “Flight Disruptions”  to view complete details. 

 
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