(April 9, 2013) Delta Air Lines is pleased to announce that beginning on April 9, 2013, Economy Comfort™ seating is available for sale through Travelport by travel agency partners in the U.S. and Canada who use the Galileo, Worldspan or Apollo GDS systems.
The joint effort, originally announced in June 2012, demonstrates Delta’s commitment to providing corporate and agency customers the best possible solutions for ancillary products. (Click here to view the June announcement.)
Complete details related to the following topics are noted below:
Delta and Travelport have agreed to a phased approach for distributing the product to Travelport subscribers.
Beginning on April 9, 2013 – Agencies that subscribe to Travelport GDSs in the U.S. and Canada will be able to access the Travel Options Integrator (TOI), which will allow the ability to sell Economy Comfort seats.
April – June 2013 – Through a phased approach, all agencies worldwide that subscribe to Travelport GDSs will also be able to access the Travel Options Integrator.
Economy Comfort booking instructions will be provided to travel agencies by Travelport. Please note: Agency customers using Travelport API Products are advised to please contact Travelport for information regarding installation.
Delta customers enjoy Economy Comfort on all two-class Delta flights worldwide, providing travelers with more options to work and relax, including:
Advance seat assignments are not available on Delta Shuttle flights.
Delta operated flights within the US and to/from Canada, Mexico, Central America and the Caribbean
All other Delta Operated Flights
Please note: Economy Comfort fees may vary and are subject to change. For complete information on Delta’s Economy Comfort and to view Terms and Conditions, please click: Step Up to Economy Comfort.
The sale of Economy Comfort seats will be enabled in the travel agency workflow.
Travel Agents will be able to view the seat map indicating the availability of Economy Comfort seats, select a seat, process payment as well as have the ability to change a seat.
Once the seat is successfully added or modified, Delta will send an Economy Comfort Seat confirmation number in the response.
Note: Economy Comfort seat sales:
Note: A $0.00 amount will be returned on a seat map for customers eligible for complimentary Economy Comfort seats as noted above
The Travel Options Integrator product will enable agencies to purchase Economy Comfort seats for their customers and settle the transaction directly with Delta.
Form of Payment Information
The eligible forms of payment for Economy Comfort seats are credit cards. Currently, the following are accepted by Delta:
The Credit Card ID (CID) is mandatory for applicable credit card types as noted below:
There is no CID number on Carte Blanche and UATP cards
The credit card transaction for the Economy Comfort seat sale is processed directly with Delta. Therefore, refunds may only be requested through Delta. There are two options to request a refund:
1. Lift at Landing
2. By request via delta.com
Q. What ancillary products will be available for sale under Delta’s new agreement with Travelport?
A. Delta has agreed to make Economy Comfort available for sale to travel agencies using the Travelport GDS systems: Apollo, Galileo and Worldspan.
Q. When will the Economy Comfort product be available for sale via Travelport?
A. The Economy Comfort sales product is available through Travelport beginning April 9, 2013 in the U.S. and Canada. Product distribution to the rest of the world is scheduled as a phased approach beginning in April with expected completion in June 2013.
Q. Why is the seat purchase not settled through ARC?
A. The Electronic Miscellaneous Document (EMD), the industry standard solution to settle ancillary fees, is not available for external transactions. In order to allow agencies to sell Economy Comfort seats as soon as possible, the credit card direct settlement with Delta enables agencies to provide additional products to their customers.
Q. How will agencies refund unused seats?
A. All seats sales are purchased directly with Delta and therefore all refunds are processed with Delta following the current refund procedures. Agencies may direct customers to the refund process explained on line at delta.com. Click Applying for a Refund for details.
Q. Why is Delta enabling the sale of seats through third party channels?
A. Delta is working closely with Travelport and other GDSs to ensure that Delta’s unique product offerings meet customer demands for an efficient and effective customer experience. Delta is committed to enabling the sale of products and services that are important to our customers. Enabling the sale of these services in the GDS in a differentiated and non-commoditized way is core to Delta’s decision to enable access through third party distributors.
Q. Will other Delta ancillary products be available for sale by Travelport subscribers?
A. Not at this time. Additional ancillary products may be considered in the future.