UPS® Claims Requirements

  • Domestic  - damages can be claimed online only
  • International - contact UPS® for claims at
  • Supply tracking number and other supporting details

Provide UPS® with documentation that supports the actual repair or replacement cost of the merchandise as requested in the Damage/Loss Notification claim letter

  • This documentation can be provided either when the damage is first reported, or after the Damage/Loss notification is issued. Navigate to On UPS Claim form

• Log in to www.UPS.comopens in a new window
• In the menu select 'Support' and then select 'File a Claim'

UPS Sample
Report Package Problem example

• Enter UPS Tracking number

• Fill out pertinent shipment details required on the claims form