SAIA Freight Claims Process

  1. Initial contact with SAIA claims Department should be made via E-mail at
  2. SAIA will provide a claims form
  3. Claims form should be completed and returned with following documents and detail:
    • Freight Bill #
    • Origin and Destination detail
    • Pictures of damaged shipment
    • Copy of Invoice (Proof of value of damaged shipments)
SAIA Claims Process