Delta Cargo Service Failure Form

Written complaints must be filed within 60 days after the date of acceptance of the shipment by Delta. Formal claims must be submitted within 120 days. A case number will be assigned upon receipt of all supporting documentation detailed in the instructions for completing claim.

Step 1 | Reference Information *Required


Step 2 | Claim Information


Step 3 | Contact Information


Step 4 | Terms & Conditions

All claims should be submitted within 60 days after the date of acceptance of the shipment by Delta. Delay submitting could preclude consideration of your claim.


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  • Please enter your 6 digit alphanumeric confirmation number.
  • Please enter your 13 or 14 digit eTicketNumber.
  • Please enter your 10 digit SkyMiles number.
  • Please enter your 10-16 digit credit card number.
  • Please enter your Last Name on the credit card.
  • Please enter your 3 digit city code or airport name.
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