Customized Compliance Training

In-flight Training Services offers a variety of training programs designed to help develop your workforce. In addition, we are able to customize any of our training modules to best suit your business needs.

To schedule training or inquire about pricing, contact us.

Choose a program: Select one Aircraft-Specific Flight Attendant Training Crew Resource Management Customer Service 101 Customer Service 201 Customized Initial Flight Attendant Training Customized Recurrent Flight Attendant Training Emergency Procedures Training Flight Leader (Domestic) Flight Leader (International) Fundamentals of Aviation for Flight Attendants International Flight Attendant Training Operational Experience Supervisor Security

Aircraft-Specific Flight Attendant Training

Training consists of aircraft familiarization, emergency equipment, aircraft systems, and door and window operations. Equipment training is offered for the following aircraft: B-727, 737, 757, 767, 777, MD-88/90, and MD-11.

Return to top

Crew Resource Management

This course stresses the importance of communication and teamwork among the flight and cabin crew. Covers such topics as situational awareness, distraction management, leadership, conflict resolution, and decision making in a lively and interactive format.

Return to top

Customer Service 101

This course gives an introduction to In-flight considerations such as flight attendant duties and responsibilities, grooming, time management, service-related cultural and religious awareness, and business etiquette.

Return to top

Customer Service 201

Introduction to in-flight duties and responsibilities are covered, including various aspects of in-flight dining, wine, and beverage service.

Return to top

Customized Initial Flight Attendant Training

This program provides new flight attendants with an introduction to the airline industry, concepts of flight, and extensive safety and service training. We provide rigorous emergency and first aid training, as well as customer service skills necessary for achieving excellence in today's competitive airline industry. The training utilizes computer-based training, classroom presentations, participant role plays, and extensive hands-on-training in simulators and mockups. Initial flight attendant curriculum is fully customizable based on client and FAA requirements.

Return to top

Customized Recurrent Flight Attendant Training

Training provides currently-qualified flight attendants with review, practice, and proficiency checks on the type of aircraft they fly. Recurrent training emphasizes emergency procedures and first aid training, as well as other safety and/or security-related topics that are identified as needing special emphasis. The Recurrent Flight Attendant Training curriculum is fully customizable based on client and FAA requirements.

Return to top

Emergency Procedures Training

This program can complement both our initial and recurrent flight attendant training programs. Emergency procedures modules are available and can be customized to meet the needs of each client. Each emergency procedures module emphasizes hands-on drill and practice activities for each student.

Return to top

Flight Leader (Domestic)

For the flight attendant who supervises other flight attendants on domestic flights and has responsibility for the flight. This module also covers cultural and religious awareness, as well as business etiquette required for the global marketplace.

Return to top

Flight Leader (International)

This program is geared toward the flight attendant who supervises other flight attendants on international flights and has responsibility for the flight. This course covers effective briefings, communication and teamwork skills, how to provide coaching and feedback to others, and rules, regulations, and security issues pertaining to international flights.

Return to top

Fundamentals of Aviation for Flight Attendants

This course presents an introduction to the fundamentals of flight and is usually provided with Initial Flight Attendant Training.

Return to top

International Flight Attendant Training

Safety, paperwork, and service issues are discussed, as well as passport and customs regulations that are specific to international flights. This module also reviews cultural and religious awareness as well as specific business etiquette required for the global marketplace.

Return to top

Operational Experience Supervisor

This course focuses on the desired flight attendant performance onboard the aircraft. It also discusses when coaching is and is not acceptable, how to provide objective feedback, and how to resolve conflict.

Return to top

Security

The role of the flight attendant in preventive security is discussed, along with an updated overview of security issues and procedures. This course is based on the most current information from the FAA, TSA, and DOT and makes extensive use of case studies and role-play activities.

Return to top