Frequently Asked Questions

Answers to the most commonly asked questions.

Account Number

I am a NWA Cargo credit customer who has never shipped on Delta Cargo. How do I get a Delta Cargo account number?

If you are a U.S. customer, your account number will be communicated to you by first class mail beginning October 5. International customers will be notified of their new Delta Cargo account numbers from their local sales office.

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Billing

What is eBilling?

Delta Cargo’s preferred billing method for U.S. customers is a web-based invoice system called eBilling. Once registered, authorized users can access invoices, air waybills, and monthly statements on a 24/7 basis.

Why should I use eBilling?

Online access to invoicing provides your company the benefit of accounting for expenses on a more timely and accurate basis. It eliminates delays from the postal service. For your convenience, eBilling also offers the option of electronically downloading your invoice and statement information.

Am I eligible for eBilling?

eBilling is available for U.S. customers that are not members of CNS. It is not available to customers outside of the U.S.

How do I sign up for eBilling?

To receive a User ID for Cargo eBilling, you must complete the Online Registration Request form and provide your Delta Cargo account number. You must first be a Known Shipper to be issued an account number. To apply for credit, you must complete the Cargo Credit application.

To start your process for TSA Known Shipper status, click here.

If I am a U.S. customer, how often will I be invoiced by Delta Cargo?

Customers billed through CNS will receive invoices based on the CNS billing periods. Non-CNS customers are invoiced weekly for any AWBs processed since the last invoice. Invoices are typically available on the eBilling web site each Monday.

How will I be invoiced if I am a customer outside of the U.S. ?

Delta Cargo has a variety of billing methods for customers outside of the U.S. If you are invoiced through CASS, the CASS billing periods will apply. Your local Delta Cargo sales office will be able to answer any specific questions regarding changes to your billing method.

Will I be able to short pay due to service failures on my Delta Cargo account as I did on my NWA Cargo account?

No, you should pay the invoice for the shipping charges in full and file for a service level refund.

Will I be able to short pay due to billing errors on my Delta Cargo account as I did on my NWA Cargo account?

Yes, you can short pay, with a detailed explanation if you are invoiced incorrectly. If you have already submitted your payment and subsequently determine that you were billed incorrectly, you can submit an online claim.

Will I get multiple bills for November?

Yes, if you ship on 012 AWBs on or before November 7th and 006 AWBs any time during the month, you will receive invoices from both Delta Cargo and NWA Cargo. All invoices are subject to normal conditions of payment.

For how long will I receive separate bills?

You will continue to receive separate bills until all NW charges are satisfied.

What happens if I don't pay my NWA Cargo bill?

You are obligated to pay all outstanding invoices. Should you not satisfy outstanding charges, normal channels will be used to collect the funds. Failure to pay may impact your ability to tender future shipments to Delta Cargo.

Where do I send payment?

Please be aware that your remittance address may change. Due to varying billing cycles, you may receive invoices from Delta Cargo and NWA Cargo for a short period of time. To avoid potential misapplication of your payment, please remit to the address found on each invoice you receive.

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Distribution

What number do I call to book or track a shipment?

To book all shipments for travel on or after November 8, you can contact the Delta Cargo Call Center at 1-800DLCARGO (1 800 352 2746) to book all lines of business.

Why are we dropping the fee on Northwest operated aircraft?

Lots of things are changing as Delta Cargo aligns and harmonizes our fees and operations. We know NWA Cargo customers will have questions and may need information or assistance that can be more readily found by calling our call centers. We do not want customers to have to incur expenses to get the help they need in using Delta Cargo.

When can I call this number for all bookings and tracking?

1 800 DLCARGO (1 800 352 2746) is already available to track and trace on Delta flights. Beginning November 8, shipments on all flights, Delta or Northwest operated, can be tracked by calling 1 800 DLCARGO. Please note, we are pleased to offer an interactive response system on 1 800 DLCARGO which will expedite the handling of certain inquiries. The 1 800 NWCARGO number will be retired at a later date.

How do I book the combined Delta and Northwest network?

Simply choose deltacargo.com to book the combined Delta and Northwest network for shipments on and after November 8. It's free.

When can I book the network?

Beginning October 9, you can book the combined Delta and Northwest network for shipments on and after November 8.

Which channel should I use?

Deltacargo.com is your one-stop shop for information, booking and tracking/tracing your Delta Cargo shipments. It is our preferred method; however you are welcome to use any of our booking channels.

What is deltacargo.com?

It is Delta Cargo's official site containing all the information about using Delta Cargo for your cargo needs. Besides booking opportunities, you will be able to access information regarding cargo resources, Frequently Asked Questions, our track and trace function and access to Delta Cargo eBilling.

How do I get a logon for deltacargo.com?

Click here to apply for a deltacargo.com logon. Registration is free.

I am a NWA CARGO CPS user. Do I need a new logon?

Your CPS logon remains the same. Simply choose DL to book the combined Delta and Northwest network for shipments on and after November 8.

Can I track/trace shipments sent before 11/8 on these channels?

Tracking information will be available on deltacargo.com for all shipments that are completed on or after November 8th. For all 012 shipments completed prior to November 8, please visit nwacargo.com.

Can I track/trace 012 shipments on these channels?

You may track 012 shipments on deltacargo.com that are completed on or after November 8. For all shipments completed prior to November 8, please visit nwacargo.com.

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Products, Rates, and Fees

What is changing with live animal shipments?

The acceptance policies for live animal shipments have been aligned. You can view the details here.

In addition to the existing Delta AVI product, we will now be offering a DASH option for live animal shipping. DASH will offer faster connections and shorter tender and recovery times and the customer's pet will incur a shorter transport time. The rates have also been harmonized.

What is changing with human remains bookings?

We are adding the acclaimed "fallen soldier program" for service men and women who lose their life defending our country. HUM rates have already been harmonized.

What is changing with perishables shipments?

We now offer unified rates to ship closely monitored products like pharmaceuticals, vaccines and time sensitive products.

Are all miscellaneous (512b) now harmonized?

All miscellaneous (512b) charges will be harmonized effective October 19.

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012 AWB Retirement

How do I get 006 AWBs?

A limited supply of paper 006 AWBs is available at stations or customers can request them from Standard Register

What happens if I try to book 012?

You will not be able to make bookings on 012 AWBs for shipment on or after November 8th.

What happens if I bring 012 to the warehouse?

For shipments on or after November 8th, you will be required to use 006 AWBs.

What happens if I bring 012 AWB to the warehouse?

For shipments on or after November 8, you will be required to use 006 AWBs.

What happens if I don't have 006 AWBs?

A limited supply of paper 006 AWBs is available at stations or customers can request them from Standard Register.

What AWB do I use if I have a shipment originating on a Northwest flight on or before November 7 that is connecting to a flight on or after November 8?

All shipments originating on or before November 7, book using a 012 AWB.

Do I need an AWB number in order to book on deltacargo.com or CPS?

No, each booking system will automatically assign an AWB number at the completion of your booking. If you are using deltacargo.com or CPS and already know your AWB number you may enter it during the booking process.

I have IATA approved universal AWB stock, how do I request electronic AWB numbers?

When booking through deltacargo.com or CPS you will automatically receive an AWB number at the completion of your booking. For Host to Host and FTP bookings you will need to request an AWB range through your account manager.

I make all my bookings through the Cargo Call Center (1 800 DLCARGO). Will they provide an AWB number if I don't have one?

No, the Call Center Representative will assign a reference number if you do not have an AWB number. The AWB number will be assigned at the time your shipment is tendered. If you already have an AWB number, let the Call Center Representative know at the beginning of your booking.

Can I track/trace shipments sent before November 8 on these channels?

Tracking information will be available on deltacargo.com for all shipments that are completed on or after November 8. For all 012 shipments completed prior to November 8, please visit nwacargo.com.

Can I track/trace 012 shipments on these channels?

You may track 012 shipments on deltacargo.com that are completed on or after November 8. For all shipments completed prior to November 8, please visit nwacargo.com.

Will the systems block 012 bookings/AWBs on and after November 8?

Yes

What should I do with my 012 AWBs after November 8?

Destroy and dispose of them locally.