Delta Cargo Equation Service Failure Form

Written complaints must be filed within 21 days after the date of acceptance of the shipment by Delta. Formal claims must be submitted within 120 days. A case number will be assigned upon receipt of all supporting documentation detailed in the instructions for completing claim.

EQUATION must be properly booked electronically, in advance, and shall be deemed delayed if unavailable to consignee or agent within 2 hours of the originally scheduled flight's arrival. Availability of the shipment does not include clearance by destination Customs.

*Required

Reference Information


Claim Information


Contact Information


Refund Rules and Regulations

  • Equation shipments up to 100 kilos are eligible for a 100% refund.
  • Equation shipments over 100 kilos are eligible for a 50% refund.
  • Max refund $3000 per AWB. Money Back Guarantee is subject to document verification including air waybill preparation and package labeling in conformity with Equation product requirements.
  • Prepaid charges must be paid, not to be deducted. If approved, your reimbursement will be processed after payment of the shipment transportation charges.

Terms & Conditions

All claims should be submitted within 21 days after the date of acceptance of the shipment by Delta. Delay submitting could preclude consideration of your claim.

Travel may be on other airlines.
Terms and conditions apply to all offers and SkyMiles benefits. See specific offer for details, and visit SkyMiles Membership Guide & Program Rules.
+Subject to government approval.