Delayed, Damaged, or Lost Baggage

You’re important to us, and we know how important your baggage is to you. If it gets delayed or lost, we’ll find it for you.

Delayed Baggage

If you have notified one of our representatives that your bags were delayed, you received a file reference number. You can use that number to check the status of your bag in the form below.

Enter your last name and your 10-digit file reference number, located on the Property Irregularity Report provided by our Representative.

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Lost Baggage

If your baggage is lost, we’re really sorry. Please download a copy of the Passenger Property Loss Claim form and fill it out so we can take care of it for you right away.

To view, save, or print the form, you will need Adobe Acrobat Reader. Download it free.

Fax or mail your completed form and baggage claim check to:

Fax:
888-880-3412

Mail:
Delta Air Lines
Central Baggage Service
Corporate Customer Care
P.O. Box 20598
Atlanta, Georgia 30320-2598

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Damaged Baggage & Repair Service

If we have damaged your bag, bring it to the Delta Air Lines airport baggage office right away so we can see it and complete a Damage to Property/Checked Luggage Report. For U.S. travel, you've got 24 hours to get the report on file and seven days if traveling outside the U.S.

In the course of normal handling your luggage may show evidence of wear and tear. In addition, the automated systems used by airlines may cause scratches or nicks during handling. Like most major airlines, we don't accept liability for damage to checked luggage such as:

• Broken wheels or feet
• Lost pull straps
• Minor cuts and scratches
• Damage resulting from over packing
• Damage to retractable luggage handles
• Fragile or perishable items damaged during transport
• Items unsuitably packed or unsuitable for transportation
• Damage resulting from Transportation Security Administration (TSA) inspections

If the TSA has inspected your luggage, written notification will be placed inside the luggage or a seal will be placed on the outside of your luggage. Contact the TSA at 1-866-289-9673 if you believe your luggage has been damaged as a result of a TSA inspection.

We have partnered with Rynn's Luggage at Netbags.com to provide baggage repair services. Are we repairing your damaged baggage? If so, you can check your repair status.