Restructuring FAQs About Flights & Tickets
Below are answers to some of the most frequently asked questions about your flights and tickets during our restructuring. If your question or comment has not been addressed, you can e-mail us.
Can
I continue to rely on Delta for my travel plans?Will
the filing cause any change in Delta’s operations?Will
my Delta tickets be honored both now and for the duration of the Chapter
11 reorganization process? Can
I continue to rely on Delta Connection® carriers for my travel plans? Can
I get a refund on unused tickets? Will
you continue to honor Delta Dollar transportation vouchers? Will
you continue to offer competitive ticket prices? Will
you eliminate routes or exit any hubs to help meet your financial needs? Will
the SkyTeam Alliance remain in effect? What
steps are you taking to make sure that Delta's financial and labor issues
don’t affect passenger safety? Can I continue to rely on Delta for my travel plans?
Yes, we remain fully committed to meeting your travel needs and will continue to uphold the standard of operational and service excellence that is our heritage.
Return
to topWill the filing cause any change in Delta’s operations?
No. Safe, secure, and reliable service remains our top priority, in the air and on the ground.
Will my Delta tickets be honored both now and for the duration of the Chapter 11 reorganization process?
Yes, in accordance with our usual policies.
Can I continue to rely on Delta Connection carriers for my travel plans?
Yes, Delta and the Delta Connection carriers all remain fully committed to meeting your travel needs, now and in the years ahead.
Can I get a refund on unused tickets?
Our refund policies have not changed.
Will you continue to honor Delta Dollar transportation vouchers?
Yes, Delta Dollar transportation vouchers are valid toward the purchase of any published fare or travel-related services on Delta Air Lines' domestic or international flights, Delta Shuttle®, Delta Connection carriers, and Delta-designated codeshare flights in accordance with normal rules.
Will you continue to offer competitive ticket prices?
We intend to remain competitive on pricing.
Will you eliminate routes or exit any hubs to help meet your financial needs?
Over the course of our reorganization, we will continue to look closely at all Delta operations, including routes and services in the U.S. and around the world. For details about our plan to transform Delta, visit Delta's Transformation.
Will the SkyTeam Alliance remain in effect?
Yes.
What steps are you taking to make sure that Delta's financial and labor issues don't affect passenger safety?
Our employees are well aware of the challenges the company faces, and are fully committed to contributing to our recovery by continuing to provide safe, reliable, quality service throughout our operations. You can be sure safety, service, and reliability are, and will always be, our top priorities.