Ready Reserve Customer Service Agent

We have immediate opportunities for Ready Reserve Airport Customer Service Agents in the following cities:

Cities Job Function Job Numbers
Currently there are no available opportunities for Ready Reserve Customer Service Agent

Please specify a job number when submitting your résumé for this position.

Job Summary

Boarding Gates & Ticket Counter

Performs a variety of duties related to passenger ticketing, boarding and deplaning passengers, handling and checking passenger baggage and other customer assistance activities. Specific functions and tasks will vary depending upon the location and operational requirements.

Ramp Operations

Performs a variety of duties related to loading and unloading aircraft and conveyance equipment. Specific functions and tasks will vary depending upon the location and operational requirements. Ramp operations duties include expeditious lifting and transporting of baggage, mail, and cargo to/from loading equipment at the aircraft, and operating tow tractors for the push back of aircraft. Ramp cargo duties may include accepting, delivering, and handling cargo shipments including preparing paperwork; lifting and transporting shipments to/from loading equipment.

Crown Room Club®

Performs a variety of customer service oriented duties within the Club, such as issuing rapid redemption upgrades, boarding passes, future reservations, resolving customer complaints, and providing a high level of quality customer service to our elite flyers. Positive communication with customers as well as other departments within Delta. Willingness to serve alcoholic beverages and to maintain the club's appearance. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements.

Air Logistics

Performs a variety of duties which may include regular, in-person customer contact. Responsible for the booking, pricing, acceptance/delivery, and safe handling of cargo/mail shipments according to regulations and company standards including: preparation of paperwork, collection of funds and receipts, satisfaction of customers, and the lifting, sorting and transporting of freight to/from loading equipment. Responsible for using cargo computer programs to book, track and trace freight, including the processing of customs documents. May be required to answer telephone customer inquiries, and may be responsible for the direction and routing of shipments.

Work Schedule

Ready Reserve employees supplement the work schedules of Regular Full-time and Regular Part-time employees and may be on-call, or scheduled for work during the week, on weekends, on holidays, or during peak operational periods. Ready Reserve employees are not guaranteed any minimum number of hours during each pay period, but will be paid an hourly rate for each hour worked.

Job Qualifications & Benefits

Minimum Requirements

  • At least 18 years of age.
  • High School diploma or GED.
  • Valid driver's license.
  • Minimum typing skills of 30 wpm for Ticket Counter/Boarding Gates.
  • Ability to lift up to 70 lbs. repetitiously.
  • Required to undergo a fingerprint-based, FBI criminal history records check.
  • Be passionate about providing outstanding customer service.


  • $9.07 hourly pay.¹
  • Limited travel privileges following training.

Interested candidates must be willing to work evenings, weekends and holidays. Successful candidates will be paid during training.

How to Apply

¹Pay is $10.33 per hour for Ontario and Los Angeles, $12.17 per hour for Oakland.

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